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iPod Update January 22, 2006

Posted by Lee A Haynes in Computers, Music, Personal.

Yes, on Thursday my iPod did recover to work another day. Well half of another day at least. Friday morning found me facing my morning commute with my trusty tunes. No worries.

Friday night I left the store with my headphones on. The living Elvis started in about the Angels wanting to wear his red shoes. By the time I reached Starbucks on the corner my iPod had frozen again. Having lived through the rollercoaster of the night before I did not panic. I might as well have. Elivis Costello would make the last sounds my iPod would ever produce.

When I got back home I started in on the web. The Apple site had good instructions on how to unfreeze my drive. The trouble was that it wouldn’t reboot. At all. No matter what I did. All I got was an icon with a picture of an iPod with an unhappy face on it and the address to the very same Apple support site I was already looking at.

Well let’s just say that my iPod wasn’t the only one with a sad face. I the unit only a month ago on ebay. It was defiantly used but until Thursday had worked perfectly. Of course I knew next to nothing about the history of my iPod. I looked up my options on the Apple site. If it is covered under the warranty they will replace it no charge. If it is beyond the warranty period there is a small service fee of $249. Oh yea plus $6.95 in shipping. No charge or $250. Not much of a middle ground there. I wasn’t too excited about my prospects either as I had only paid $215 for the machine. Heck the Apple store had the same unit refurbished for $249 with free shipping.

So for the next two days I fretted about it. Yesterday and today I even dusted off my old Creative Zen Micro. (Absolute piece of garbage) for the ride to and from work. The Zen freezes with regularity but is very easy to reset because of it’s external battery. About once a week I would lose music for about half my commute while it ran scandisk. The headphone jack also wont maintain a good connection with the plug and has to be held in an absolutely still manner with two fingers pressing it in place. That combined with the fact that it simply wont update with iTunes for the Mac or PC and won’t register on my mac with any software makes me real enthused to buy a Creative product again. They even have the nerve to rename Podcasting to Zencasting?

So today I got off of work early and made my way down to the Apple Store for the moment of truth. I told the greeter at the door my woes hoping I would be lucky enough that he could point me in the right direction or tell me who to talk to. I must have forgotten where I was. Thought I was in Target or something. He took me right away to a computer and punched in the serial number or the support website. (How did I miss that?) This is where my luck kicks in strong. Although the initial warranty ended in late November the original owner had paid for AppleCare Protection. He sent me upstairs to the Genius Bar.

Upstairs I signed in and checked out the software for about 10 minutes until my name was called. (I couldn’t resist picking up my old favorite PC game Age of Empires II on mac) I explained why I thought the drive was fried to the guy who took in into the back for about 3 minutes. He came back to say, “Yea, it’s gone”. He reached behind the counter for a sealed box with a pre-made shipping label, filled out a form on his computer and then asked me to sign the page that printed out. He still hadn’t asked for any personal information. I signed the form and he handed me a brand new 40GB iPod. That was that. I slipped it into my back pocket and went downstairs to pay for my game. What else can I say: Apple, you rock. You really do.



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